Catalina Batch Imported and There are No Items or Very Few Items to Print

If a store calls and says that they have imported their Catalina batch and they have no items or very few items to print.

If a store calls and says that they have imported their Catalina batch and they have no items or very few items to print, have them perform the following:

For NCR 2127 or Scan Master sites: " Follow the Mass Change Missing 	Descriptions Instructions*** This will 	locate all of the missing PKG descriptions 	and clean up the S4 database. " After the Mass Change has been completed run the catalina.bat process again. This is the batch found in the S4 end of day on Friday process. " Dial into the pricing computer with 	Connect:remote. " To Run:   C:\S4ncr directory " C:\S4NCR\ Type Bt and Press the Enter 	key " C:\S4NCR\   Type Catalina and Press the Enter key " Then Double Click on the Run Catalina 	Compare " Copy Catalina File " Store Front " Double click on the "Last" button. The end date should be the current month. The number of records should match what you found when you ran the Run Catalina Compare.

For ICL sites: " Follow the Mass Change Missing 	Descriptions Instructions.*** This will 	locate all of the missing descriptions PKG 	and clean up the S4 database. " After the Mass Change has been completed, run the catalina.bat process again. This is the batch found in the J:\S4 end of day which is ran each day. This process copies the files from MFS1 to the Pricing computer, LFS3. " Dial into the LFS3, pricing computer with	 Connect:remote. " To Run:   C:\S4 directory " C:\S4\ Type Bt and Press the Enter key " C:\S4\   Type Catalina and Press the Enter key " Then Double Click on the Run Catalina 	Compare " Copy Catalina File " Store Front " Double click on the "Last" button. The end date should be the current month. The number of records should match what you found when you ran the Run Catalina Compare.

located in KB100641 - Mass Change Missing Descriptions in S4 Database
 * The instructions for Mass Change are

Note: If the store has too many PKG descriptions to manually enter, open a problem ticket for 2nd level support.

KB# 100019

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