Installing and Troubleshooting ServiceCenter 5

User needs to have ServiceCenter 5 installed, or an error occurs when the user attempts to launch ServiceCenter 5.

The following steps should be performed when a user needs to have ServiceCenter 5 installed, or an error occurs when the user attempts to launch ServiceCenter 5.

1) Execute:  \\mpwprgn\sc5cd\setup.exe

2) Select .

3) Select , .

4) Make sure the destination folder is 	 	and select .

5) Place checkmarks 	 & .  Remove any other checkmarks.	  Select .

6) Select 

7) Set the following values: Host: mpwprgn-vsrv Port: 12670 and select .

8) Verify the menu folder is  and select .

9) Select , .

KB# 100011

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