Notifying Stores when SIL Host Maintenance is Late

What to do to notify stores when SIL Host Maintenence is late.

"KB101063- AdHost Maintenance Problem Notification Handling"
 * NOTE: For "Ad Host" Maintenance consult

guaranteed to be available by 6AM CST. If a store calls in looking for SIL Host maintenance prior to 6AM, ask them to try again after 6AM.
 * NOTE: SIL Host Maintenance is

DIRECTED TO DO SO BY RETAIL APPS***
 * NOTE: DO NOT SEND OUT MEMO UNLESS

If you think there may be a global issue with SIL Host Maintenance, contact the Primary On-Call for Retail Applications (Noted as "Retail/ [40]" in Section 49 - Condensed On-Call list of the Contact Matrix

"KB101063- AdHost Maintenance Problem Notification Handling"
 * NOTE: For "Ad Host" Maintenance consult

When the SIL Host maintenance will be late,

someone from the Retail Applications team will inform the Help Desk to send out the notification email to the stores. The Help Desk will also be informed when the Maintenance is ready to be picked up and a follow-up email will have to go out at that

time as well. (These emails are stored as  stationery in the SSC Mailin Box.)

Below is the verbiage that should be in the

email when Maintenance is not ready to pickup:

TO: SafetyDB_Retail Stores

CC: Abdul Ghafoor/Minneapolis/NFC, Steven T

Casto/Minneapolis/NFC, Karen J Ostman/Minneapolis/NFC, Stan E Hop/Minneapolis/NFC, LuAnn B Tolliver/Minneapolis/NFC, Lee A Ferber/Minneapolis/NFC, Pam A Smith/Minneapolis/NFC, Mark G Leslie/Minneapolis/NFC, Ashlea M Drost/Minneapolis/NFC, Larry M Foster/Minneapolis/NFC, Amanda L Zumhofe/Minneapolis/NFC, Terry S Morris/Minneapolis/NFC, John M Kendrick/Minneapolis/NFC, Judy Christensen/Minneapolis/NFC

Body of Email: To: Store Director, Pricing Manager From: Retail Applications Team

Store Director, please deliver this to your

store pricing manager ASAP!

Your host maintenance is NOT currently available. There are many new items that are still being processed. We will notify you via another e-mail when your host maintenance is ready. Thanks.

Below is the verbiage that should be in the

email when Maintenance is ready to be picked up:

TO: SafetyDB_Retail Stores

CC: Elizabeth L Webb/Minneapolis/NFC@NFC, Lou Villano/Minneapolis/NFC@NFC, Karen J Ostman/Minneapolis/NFC@NFC, Steven T Casto/Minneapolis/NFC@NFC, Larry M Foster/Minneapolis/NFC@NFC, Stan E Hop/Minneapolis/NFC@NFC, Julia M Hoffa/Minneapolis/NFC@NFC, Abdul Ghafoor/Minneapolis/NFC@NFC, Mark G Leslie/Minneapolis/NFC@NFC, Michael L Nannen/Omaha/NFC@NFC, Lori J Mathews/Fargo/NFC@NFC, Jeff J Lang/Cedar Rapids/NFC@NFC, Bruce A Mills/Minneapolis/NFC@NFC, Tammy L Jaques/Rapid City/NFC@NFC, Theresa A Gonzales/Cedar Rapids/NFC@NFC, Gwyn B Wunderlich/Minneapolis/NFC@NFC, Jaci R Hince/Minneapolis/NFC@NFC, Amanda L Zumhofe/Minneapolis/NFC@NFC, Mary Ann Haughton/Minneapolis/NFC@NFC, Wanda K Carlon/Minneapolis/NFC@NFC, Penny Smith/Minneapolis/NFC, RSC, SSC, retail technology, LuAnn B Tolliver/Minneapolis/NFC

Body of Email: To: Store Director, Pricing Manager From: Retail Applications Team

Store Director, please deliver this to your

store pricing manager ASAP!

Your host maintenance is ready. Please complete a Connect Remote session on your pricing computer to receive your host maintenance.

Thanks.

KB# 100006

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